Latest News  

TELUS International: How customer service significantly improves with diversity in the workplace

Discover how cultivating a diverse workforce helps companies enhance their brand, attract top talent and deliver exceptional customer service

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Committed to growth

In the current swelling race of reaching the perfect algorithm for growth, companies operating various outsourcing services in Romania all relate to the main key drivers for business development in which people remain the main driver. Outsourcing Today talked to the managers of some of the most known outsourcing companies in Romania, searching for the first-hand answers to the questions related to HR's new place and role.

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NEWS
Romania's IT industry could grow at an annual pace of 9 percent until 2025

Romania's IT industry could grow at an annual pace of 9 percent until 2025 and cooperation among the relevant entities is the key to the future, president of the Smart Alliance cluster Gabriel Munteanu told t

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Vitruvian Partners investment fund has purchased 30pct of Bitdefender from Axxess Capital

The Vitruvian Partners investment fund has purchased 30pct of Bitdefender from Axxess Capital, thus becoming the second biggest shareholder of the company evaluated at over USD 600 million, the software produc

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Accenture pledges thousands of hours to bring coding to students

Accenture employees across 56 countries have pledged to complete more than 10,000 Hours of Code and lead coding tutorial sessions around the world during Computer Science Education Week, Dec. 4-10, as part of t

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CTP was nominated in four categories at the CIJ Awards Gala 2017

CTP, the leading premium industrial parks developer and long-term manager in Romania and Central and Eastern Europe, was nominated in four categories at the tenth edition of CIJ Awards Gala, which will take pla

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ANALYSIS

How does leadership look today?

This summer, Outsourcing Today organized LEARNING & DEVELOPMENT Roundtable at InterContinental Hotel in Bucharest. The event brought together the business services professionals to discuss and discover new tool

Workplace – Building new approaches

The real estate market in Romania is living the wobbly times, in consonance with everything that is happening in Romania. The growing Euro rate and the instability and unpredictable times make of Romanian consu

Discover how Google Cloud and TELUS International are working together to create a better employee and customer experience

Key Takeaways • Google selected TELUS International as a customer support partner because of its strong employee retention, brand commitment and compatible culture. • TELUS International enjoys attrition

 
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Opinion

TELUS International Europe: Why customer self-service is crucial for gaming player support

Learn four ways to deliver exceptional self-service player support to gamers

Marian V. Popa, GM of DB Global Technology: Knowledge is absolutely necessary as the operating system of our activity

Romania has definitely established itself as "the" European destination of outsourcing – no matter if we speak about services, support or application development. The pace in which new companies are being set

Andrei Romanescu, Managing Director of Veeam Romania: Outsourcing sector, a decade evolution

Since the early 2000s, this sector has grown at a significant rate (about 20-30% per year). The industry has evolved from focusing on cost and labour arbitrage to adding value – therefore the growth is not so

 
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Profiles

Genpact's COO: Staying ahead of the curve

Shibu Nambiar has over 18 years of experience in the services industry, covering roles in operations, project management, service delivery, product development, domain management and training.

How giving back pays dividends for communities and companies

Outsourcing Today recently spoke with Jeffrey Puritt, President and CEO of TELUS International, about why giving back is a key component of their corporate culture, their exponential growth and their remarkable

Societe Generale-European Business Services, a short history

Societe Generale European Business Services (SG EBS) has registered a fulminant growth since its establishment in Bucharest and plans to keep growing by diversifying its activities and strategies. Innovation, c

 
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MOST READ ARTICLES
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EDITOR CHOICE
TELUS International Europe: Discover how successful smart-home providers deliver exceptional customer service

Key Takeaways

• Internet of Things (IoT) connected home devices are making the contact center and customer service more important than ever. • A friendly approach and positive attitude are import

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Societe Generale European Business Services support the IT education in Romania through a partnership with ACADEMY+PLUS

Societe Generale European Business Services (SG EBS), part of Societe Generale Group announces a partnership with ACADEMY+PLUS, a revolutionary coding school, tuition free, opened this year in Bucharest.

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TELUS International Europe: The convergence of customer service and digital marketing/NewGen technologies: What does it mean for businesses?

Technology shapes the way we educate, communicate, conduct business and advance science, all while maintaining significant influence on the global economy. But the way we engage with technology is changing

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Stay updated on People in Shared Services and Outsourcing Forum, October 19

Outsourcing Today organizes the third edition of People in Shared Services and Outsourcing Forum, on October 19, 2017 in Bucharest at Caro Hotel.

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Preparing for the new future

Business shared services in Romania is by nature a flexible, mobile and diverse community and in this context, local markets develop their own particularities to address the global changes, to adjust to new dem

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EY: Work-life balance has become more difficult to be managed by one third of full-time employees in 8 large countries

EY's global survey of full-time workers in eight countries finds that one-third say managing work-life has become more difficult, with younger generations and parents hit hardest.

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Welcome onboard!

By 2020, some 200.000 people are expected to work in business shared services in Romania, doubling the current employment portfolio enrolled in more than 120 companies operating BPO, SSC or ITO services. Howeve

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