Latest News  

SSC in Romania. Who takes the lion's share?

As the need for Shared Services Centres (SSCs) increases year-on-year globally, Romania holds the door open for investors and confidently invites them in. Alexandra Lopotaru talked to important players in the industry to find out why, how and where they took a seat

2015-09-19 21:37:27

Romania is seen as a top destination for business services, as it offers on one plate a mix of competitive economic environment and a multilingual skilled workforce at low cost. Various studies place Romania ninth globally and second in CEE as a preferred destination for companies operating in the business service industry, one of the most dynamic sectors in the economy. Despite the economic crisis, average growth rate over the last few years has been over 20 per cent annually and a further growth of over 30 per cent is expected in the upcoming period.

Currently, the business services sector is estimated at 60,000 employees and 1.2 billion Euro, according to the leading organization of local industry ABSL (Association of Business Services Leaders), with half of the market being held by Share Service Centres (SSC). Last year the segment saw a lot of activity in terms of SSC players, both through the capacity expansion of existing companies and the entry of new investors. Kellogg′s, for example, the American food manufacturing giant, announced last summer that it would transfer jobs from the UK to Romania, in order to create a business services centre in Bucharest, generating jobs in different areas such as HR, IT, finance and distribution. The centre is designed to support Kellogg′s European divisions in over 20 countries, with 80 employees, according to local media.
Another important entry is Vodafone, launching in May last year a shared services centre in Bucharest, to provide IT and customer support services for Vodafone operations in the UK, Germany, Italy, Spain and Ireland. While last July it had a little over 100 employees, the centre is projected to reach more than 2,000 over the next three years. Furthermore, Germany′s DB Schenker decided last year to develop a SSC for the financial departments of several subsidiaries; Deutsche Bank has invested ten million Euro in Romania in a technological centre that produces software for the bank; while German insurance group Allianz, leased in Bucharest′s Floreasca Park office space, plans to develop a service centre.

The increase of the sector was seen at existing companies as well: Societe Generale European Business Services (SG EBS), opened in 2011 in Bucharest, doubled its headcount last year to 400 people, while Office Depot, Cluj-Napoca′s first SSC opened in 2007, increased its workforce by eight per cent to 485 people. This year the trend continues with Huawei GSC hiring more than 200 people by the end of 2015, and with other players with equally-ambitious plans.
The Diplomat - Bucharest spoke with such major SSC players to analyse the way the Romanian services market plans to develop further, to stress the concerns and challenges they must face, as well as to highlight their business perspectives for the coming years.

Huawei plans to open a secondary centre when Bucharest′s GSC exceeds 1,000 employees


0 COMMENTS ^ Go back to Top
WRITE A COMMENT ^ Go back to Top
 
Your email address will not be published.
Nickname
Email
Comment
Validation Code
   
 
 
NEWS
EY announces new global talent programs to prepare its people and its business for the future of work

EY recently announces a series of new global talent programs designed to prepare its workforce and its business for the future of work, including LEAD, a new global model for career, development and performance

 Read Full article »
Societe Generale European Business Services invests in innovative solutions made by Romanian start-ups

Societe Generale European Business Services, part of the international group Societe Generale, had ended its first corporate accelerator program dedicated to start-ups in Romania – Catalyst 2.0.

 Read Full article »
SAP launches free online courses for teens passionate about technology

SAP announced it has prepared several free online technology courses to be launched this fall for young and teens passionate about technology such as: Teens Get Coding! And Teaching Programming to Young Learner

 Read Full article »
Oracle gains cloud revenues up 51 per cent to 1.5 billion US dollars in new fiscal year's Q1

Oracle Corporation announced fiscal 2018 Q1 results, with total revenues up 7 per cent from the prior year to 9.2 billion US dollars. Cloud plus On-Premise Software Revenues were up 9 per cent to 7.4 billion US

 Read Full article »
Stefanini names Farlei Kothe as vice-president for EMEA

IT solutions developer Stefanini announced the naming of Farlei Kothe as vice-president for EMEA region. The new manager will coordinate the company's software development division from Bucharest.

 Read Full article »
Endava marks 10-year presence in Iasi and plans growth countrywide

British company Endava marks ten-year presence at Iasi, in North-Eastern Romania and also announces the opening of a new office in United Business Center of Palas Iasi compound.

 Read Full article »
Portland Trust celebrates 20-year anniversary with start of last phase of Oregon Park, Bucharest

The central European property developer Portland Trust and US based Ares Management are embarking on the final phase of Oregon Park, their new office park in Bucharest. This event coincides with the company 20

 Read Full article »
WBE: Which EU country is most at risk of cybercrime?

Computer users in South Eastern Europe may want to review their digital security after new research revealed they are the most vulnerable to cyber crime, a press release of Website Builder Expert (WBE) states.

 Read Full article »
GE opens new software center in Bucharest, looks for highly skilled IT specialists

GE announced that it speeds up growth for its software and digital resources in Romania and kicks off the recruitment campaign for GE Power's Grid Software Solutions (SWS) center in Bucharest.

 Read Full article »
DB Global Technology creates new technology hub, digital workplace floor and event venue

DB Global Technology S.R.L. (DBGT), Deutsche Bank's technology centre in Bucharest, has inau-gurated a new research and development hub, a digital workplace floor and a state-of-the-art event venue, according t

 Read Full article »
 
MOST RECENT VIDEO
 
 
MOST READ ARTICLES
» GE opens new software center in Buchar...
» ROMANIAN OUTSOURCING AWARDS FOR EXCELL...
» Stay updated on People in Shared Serv...
» HIpark, a new office project of 21.000...
» DB Global Technology creates new techn...
» Molson Coors started to grow its busin...
» Romania, Europe's third and world's 13...
» Genpact's COO: Staying ahead of the cu...
» Endava opens fintech hub and doubles n...
» Grégoire Vigroux appointed the new Vi...
 
EDITOR CHOICE
TELUS International Europe: How big banks and fintechs are working together to innovate the customer experience

Comparing financial technology (fintech) companies to legacy financial institutions can invoke an image of David and Goliath. Fintech firms may be small, particularly when compared to the established titans of

 Read Full article »
Wipro launches automotive center of excellence in Romania

Wipro Limited, global information technology, consulting and business process services company, announced the launch of an Automotive Center of Excellence (CoE) in Timisoara, Romania. This CoE will help Wipro d

 Read Full article »
TELUS International Europe: The convergence of customer service and digital marketing/NewGen technologies: What does it mean for businesses?

Technology shapes the way we educate, communicate, conduct business and advance science, all while maintaining significant influence on the global economy. But the way we engage with technology is changing

 Read Full article »
Stay updated on People in Shared Services and Outsourcing Forum, October 19

Outsourcing Today organizes the third edition of People in Shared Services and Outsourcing Forum, on October 19, 2017 in Bucharest at Caro Hotel.

 Read Full article »
Preparing for the new future

Business shared services in Romania is by nature a flexible, mobile and diverse community and in this context, local markets develop their own particularities to address the global changes, to adjust to new dem

 Read Full article »
Latest News  
 
about us | newsletter | contact | members area
Copyright © 2015 by Diplomat Media Events Design by Diplomat Media Events