Latest News  

Tesiu, Wipro: A third of companies to outsource or build their own service centres

According to Deloitte’s „2015 Global Shared Services Survey”, only ten per cent of the SSCs worldwide are located in CEE, comparing to17 per cent in APAC and 16 per cent in LATAM.

2015-10-23 13:00:06

However, 27 per cent of companies interviewed in the report considered outsourcing their operations this year or creating a SSC, which represents an opportunity for both the region and Romania, according to Roxana Tesiu, Europe HR head at Wipro Technologies.

„We have to recoup a gap compared to other areas, which, at the moment, are perceived as more attractive than the CEE in terms of outsourcing,” said Tesiu. „An important fact is, however, that for 2015, one company out of three aims to outsource or build its own service centre. This is an opportunity both for the region and Romania. Nevertheless, note that according to the report, two states are coming up from behind: Bulgaria and Latvia.”

Tesiu went on to add that she has noticed a significant increase of the number of companies which decided to relocate their service centres or centres of excellence from Western European countries to Romania. Almost every month new SSCs or GSCs appear in Bucharest, Cluj or Timisoara. Another direction she pointed out was the shift from the traditional single-function centre to multifunctional centre or Global Business Centres (GBS). In addition, there is tendency of migration towards a hybrid model of delivery. However, the third trend she saw is represented by the labour arbitrage, which does not represent anymore a direct competitive advantage.

„The third trend is that we are no longer a low-cost destination, so the direct competitive advantage that came from the cheap labour force is no longer an argument,” she said. „Customers want the added-value behind the numbers and records.”

Analysing the market challenges, Tesiu identified the technology impact that triggers the shift from employees executing transactions to Digital Talent, the „Lift and Shift” approach that is gradually replaced by delivery models capable to generate added value for the customers, RPA (Robotics Process Automation) and the limited capabilities for certain foreign languages especially when combined with HRO and ITO skillsets. „Another challenge for the back office operations is crowdsourcing,” said Tesiu.

„We are at the beginning, but, according to field research, probably in five years crowdsourcing will become an increased competitive trend for back office operations.”


0 COMMENTS ^ Go back to Top
WRITE A COMMENT ^ Go back to Top
 
Your email address will not be published.
Nickname
Email
Comment
Validation Code
   
 
 
NEWS
Bitdefender relocates production of BOX security device from China to Satu Mare

Bitdefender, one of the world's largest security solutions companies with Romanian roots, has moved the production of Box security device from China to Satu-Mare and said it is preparing the launch of its secon

 Read Full article »
Preparing for the new future

Business shared services in Romania is by nature a flexible, mobile and diverse community and in this context, local markets develop their own particularities to address the global changes, to adjust to new dem

 Read Full article »
Accenture opens new center at Brasov

Global management consulting and professional services company Accenture said this week it would open a new business process outsourcing (BPO) centrе in Romania's central city of Brasov, in December.

 Read Full article »
CBRE report: Romania, among the main destinations for outsourcing investments in Europe

Romania is among the main destinations for the Business Services Sector, which looks for well qualified staff, employment cost savings and good quality office space, according to CBRE's Business Services Destin

 Read Full article »
Vodafone Romania and ASE Bucharest opened new IT laboratory in University's building

Vodafone Romania and the Bucharest University of Economic Studies inaugurate the new IT laboratory located in "Virgil Madgearu" building on Calea Dorobanti, finalized through a renovation and modernization proj

 Read Full article »
CTP is launching a project for the workforce market in the areas near its parks in Western Bucharest

CTP, the leading premium industrial parks developer and long-term manager in Romania and Central and Eastern Europe, is starting a social responsibility program that aims to facilitate a series of meetings betw

 Read Full article »
AI, the "performance engine" in Romania's business service industry

ABSL (the Association of Business Service Leaders in Romania) debated during its annual conference the future of the business service industry in our country and AI's influence in this sector's performances.

 Read Full article »
JLL Bucharest City Report: Industrial, logistics and offices were the drivers of the Romanian real estate development market

The industrial, logistics and office sectors in Bucharest were the drivers of the real estate development market in the first nine months of the year, while the retail sector recorded the lowest growth rate in

 Read Full article »
Microsoft extends partnership with Romania's Bitdefender to global level

Microsoft has extended its partnership with Romanian cybersecurity and anti-virus software company Bitdefender to a global level, Gabriela Matei, General Manager, Microsoft Romania announced at the 2017 Microso

 Read Full article »
Certent opens new office in Bucharest

Certent, Inc., a leading provider of software-as-a-service (SaaS) solutions for equity compensation and financial disclosure management today announced the opening of a new office in Bucharest, Romania.

 Read Full article »
 
MOST RECENT VIDEO
 
 
MOST READ ARTICLES
» ROMANIAN OUTSOURCING AWARDS FOR EXCELL...
» Roxana Tesiu appointed as the new Vice...
» Molson Coors started to grow its busin...
» Gartner: Romania moved into the first ...
» ABSL: BRD First Tech challenge in Roma...
» Vastint Romania celebrated the opening...
» Healthcare IT outsourcing market is ex...
» Exclusive OT print issue: Genpact may ...
» Manpower:Romania has world's third hig...
» ManpowerGroup launches ManpowerGroup S...
 
EDITOR CHOICE
Andrei Romanescu, Managing Director of Veeam Romania: Outsourcing sector, a decade evolution

Since the early 2000s, this sector has grown at a significant rate (about 20-30% per year). The industry has evolved from focusing on cost and labour arbitrage to adding value – therefore the growth is not so

 Read Full article »
Telus International Europe: Discover how successful smart-home providers deliver exceptional customer service

Key Takeaways

• Internet of Things (IoT) connected home devices are making the contact center and customer service more important than ever. • A friendly approach and positive attitude are import

 Read Full article »
Societe Generale European Business Services support the IT education in Romania through a partnership with ACADEMY+PLUS

Societe Generale European Business Services (SG EBS), part of Societe Generale Group announces a partnership with ACADEMY+PLUS, a revolutionary coding school, tuition free, opened this year in Bucharest.

 Read Full article »
TELUS International Europe: The convergence of customer service and digital marketing/NewGen technologies: What does it mean for businesses?

Technology shapes the way we educate, communicate, conduct business and advance science, all while maintaining significant influence on the global economy. But the way we engage with technology is changing

 Read Full article »
Stay updated on People in Shared Services and Outsourcing Forum, October 19

Outsourcing Today organizes the third edition of People in Shared Services and Outsourcing Forum, on October 19, 2017 in Bucharest at Caro Hotel.

 Read Full article »
Latest News  
 
about us | newsletter | contact | members area
Copyright © 2015 by Diplomat Media Events Design by Diplomat Media Events