Latest News  

Florin Grama: The industry will have the opportunity to grow to 150,000 employees

„We estimate that the industry will have the opportunity to grow to 150,000 employees during the next three to five years, while the true potential is of 300,000 employees,” says Florin Grama.

2015-10-23 15:30:02

He leads Microsoft’s largest Customer Service & Support (CSS) team in Europe, Middle East and Africa which consists of over 550 support professionals and consultants based in Romania. The team is responsible for delivering technical support and services to partners and customers in the enterprise, mid-market, and small/medium business segments.

In the past 3 years at Microsoft, Florin has advocated within the organization the passion and engineering capabilities of Romanians, attracted talented IT specialists and grew the service and support business three times, driving higher quality of customer experiences and leading optimization strategies. Prior to Microsoft, he worked for twelve years for Siemens in IT service delivery and service management, product development, sales and strategy. He is also President of Managing Board of ABSL Romania.

„For the past 10 years the Business Services industry in Romania has had a spectacular growth and development. In 2014, 1.9% of the active working population was employed in the industry and business represented 1.4% of the country’s GDP, while at the same time contributing to the state’s budget with 500 million Euros through taxes. Only this year a dozen thousands jobs have been created in the industry, which is the fastest growth recently,” Grama says.

The Association of Business Service Leaders (ABSL) in Romania, through its members and strategic partnerships, actively contributes to promoting the industry and opportunities amongst its members and to foreign investors, Grama explains. ABSL has made its mission to drive a continuous expansion and consolidation of the Business Services industry. It is determined and set to foster the profile of the Business Process Outsourcing (BPO), Shared Services Centers (SSC), Information Technology Outsourcing (ITO) and Research & Development (R&D) sectors and promote lawful knowledge sharing between the companies in the industry.

„It is our strong belief that only by doing so we can improve the business environment in Romania, stimulate long-term growth and sustainability.”

One of the most important initiatives in the past year for ABSL Romania has been the establishment of the Business Services Master Program with one of the most renowned universities in Romania, Bucharest University of Economic Studies. Since the most important challenge this industry is currently facing is the Human Resource, ABSL has dedicated its know-how and resources in 2015 to developing and implementing a pilot program which provides professors and students the opportunity to gain access to the newest and most innovative technologies and practical knowledge in the industry.

„We strongly believe that we have a responsibility to bring our practical knowledge into the Education system in order to make our industry, Universities and students even more successful.”

The industry will continue to have an impact in fields such as healthcare, public services, education and, equally importantly, on the infrastructure development. I personally strongly believe that the Business Service industry can have an even stronger impact on Romania’s future development and wealth through proactive know-how sharing and working together with authorities to promoting Romania as the preferred business services destination across the globe and by getting involved in the so much needed reinvention of the education system.

Florin Grama strongly believes that achieving high results in the domain of technical support and customer service relies on building a strong and motivated team by offering long-term career development opportunities and creating an open, respectful, and pleasant work environment. Florin Grama holds a Bachelor of Science in Physics from The West University of Timisoara and a Professional Diploma in Management from Open University. Florin Grama is married, lives in Bucharest, Romania and enjoys travelling and getting to know new cultures and people, swimming and reading.


0 COMMENTS ^ Go back to Top
WRITE A COMMENT ^ Go back to Top
 
Your email address will not be published.
Nickname
Email
Comment
Validation Code
   
 
 
NEWS
Stefanini named Eliza Irimia Financial Director for the EMEA region

Eliza Irimia joined Stefanini IT solutions company, with operations in 39 countries and 88 offices around the world, as Financial Director for EMEA. From this position, Eliza will coordinate the company's finan

 Read Full article »
The business environment - invited to get involved in the development of future employees

Over 5,400 Romanian young people have participated in the Duke of Edinburgh's International Award program in Romania (DofE) over the past six years, the personal development program that gives young people aged

 Read Full article »
Oracle study: Moving To IaaS is fundamental to remaining competitive

Research reveals benefits of Cloud Infrastructure established as a clear differentiator. A survey of 1,600 senior IT professionals explores the benefits and misconceptions surrounding IaaS adoption, according

 Read Full article »
Mihnea Diaconu appointed development manager at Webhelp

Webhelp Romania aims to consolidate and develops its local operations by hiring Mihnea Diaconu as Business Development Director.

 Read Full article »
The biggest FAB LAB from Romania has been opened in Iasi

Based on a concept made by the Miolk team, Fab Lab Iasi has a surface of over 700 sqm and it offers different scenarios for flexible use of the space (competition areas, co-working, makerspace, teaching rooms,

 Read Full article »
Deutsche Bank makes its computer code publicly available for the first time

Deutsche Bank announces it aims to create a common industry standard for trading technology by making its own computer code publicly available for the first time.

 Read Full article »
Deloitte: Leadership disrupted: Pushing the boundaries 2017 Global Human Capital Trends

According to a study of this year conducted by consultancy company Deloitte, today, Many organizations need a completely different kind of leader: a "digital leader" who can build teams, keep people connected a

 Read Full article »
Coface Technologies team already employs 30 specialists in core business applications

Six months after the inauguration of the IT development centre in Bucharest, Coface Technologies has already formed its first functional teams and has also launched the first successful projects, such as the au

 Read Full article »
Pavel Campan appointed as the new Vice-President of Operations for TELUS International Romania

Pavel Campan has been named Vice-President of Operations for TELUS International Romania. This appointment comes at a time when the company is about to reach 1,500 team members locally.

 Read Full article »
Roxana Tesiu appointed as the new Vice-President of Human Resources for TELUS International Europe

Roxana Tesiu has been named Vice-President Human Resources of TELUS International Europe. In her new role, she will lead the HR teams in both Romania and Bulgaria, at a time when the number of team members in b

 Read Full article »
 
MOST RECENT VIDEO
 
 
MOST READ ARTICLES
» Pavel Campan appointed as the new Vice...
» Roxana Tesiu appointed as the new Vice...
» ROMANIAN OUTSOURCING AWARDS FOR EXCELL...
» Oracle study: Moving To IaaS is fundam...
» Molson Coors started to grow its busin...
» Manpower:Romania has world's third hig...
» Wipro launches automotive center of ex...
» The business environment - invited to ...
» Thierry Blain, SG EBS: Bringing teams ...
» Romania, Europe's third and world's 13...
 
EDITOR CHOICE
TELUS International Europe: Three ways tech unicorns are prioritizing customer service as a differentiator

There are just over 190 young tech companies in the world that are valued at more than $1 billion. But achieving ‘unicorn' status doesn't come without challenges. After all, the name describes a mythical and

 Read Full article »
Wipro launches automotive center of excellence in Romania

Wipro Limited, global information technology, consulting and business process services company, announced the launch of an Automotive Center of Excellence (CoE) in Timisoara, Romania. This CoE will help Wipro d

 Read Full article »
TELUS International Europe: The convergence of customer service and digital marketing/NewGen technologies: What does it mean for businesses?

Technology shapes the way we educate, communicate, conduct business and advance science, all while maintaining significant influence on the global economy. But the way we engage with technology is changing

 Read Full article »
Stay updated on People in Shared Services and Outsourcing Forum, October 19

Outsourcing Today organizes the third edition of People in Shared Services and Outsourcing Forum, on October 19, 2017 in Bucharest at Caro Hotel.

 Read Full article »
Preparing for the new future

Business shared services in Romania is by nature a flexible, mobile and diverse community and in this context, local markets develop their own particularities to address the global changes, to adjust to new dem

 Read Full article »
Latest News  
 
about us | newsletter | contact | members area
Copyright © 2015 by Diplomat Media Events Design by Diplomat Media Events