Latest News  

The Polish lesson: 470 Global BPO and Shared Service Centers

The fact that businesses require increasingly globalized outsourcing solutions is beyond question. These days, some companies are "born global", others achieve globalism or have globalism thrust upon them.

2015-11-16 16:35:56

The speed of information transfer, efficiency of control and economy of scale are all reasons why businesses regard the incorporation of global solutions as part of their competitive strategy.

One of the most remarkable changes in Poland over the last five years has been the tremendous investment in Poland as a center for global BPO and shared service centers (SSCs), writes David James for Warsaw Business Journal.

Poland has been able to develop this industry in a spectacular way as a result of its education system, communication infrastructure, and even the hands-on experience of Poles returning from working in the UK.

All these factors accumulate to make this country a fertile ground for this new industry. There are 470 centers and over 150,000 employees working in the sector, serving thousands of businesses from all over the world.

We can say that India has truly had to move over to make room for the Polish outsourcing tiger. There do, however, remain certain problems and issues in the sector which is why some audit firms have developed a raft of solutions especially for the industry and its clients.

The first is the problem of localizing services. After all, it is all very well having your accounts ready to trial in a foreign country but how will people sitting in Poland know about the specific requirements in the company's country of residence?

We have the issue of language but this is usually solved by the fact that Polish centers are home to nationals from dozens of countries from around the world. A more challenging issue is how to deal with indirect and direct taxation and how to make the accounts seem like they were produced across the street when Mr Kuiypers in the local tax office in the Netherlands looks at them?

The remaining issue is auditing – it is not easy for most international audit companies to service SSCs as the systems in most firms require teams of auditors to be flown in from all the respective countries – after all most audit firms are networks run out of the UK or US and are mostly concerned about liability therefore, each country undergoes its own processes.

This adds significantly to the cost and brings in unexpected complexity.
Businesses who would like to begin a global BPO or SSC project and who are considering a choice of providers to help them, can and should obtain independent advice in order to weigh up the pros and cons of different solutions.

David J. James is director of international desks at Mazars in Poland


0 COMMENTS ^ Go back to Top
WRITE A COMMENT ^ Go back to Top
 
Your email address will not be published.
Nickname
Email
Comment
Validation Code
   
 
 
NEWS
Endava opens two new software centers at Brasov and Timisoara

Top five ranking software company Endava, with a turnover exceeding 500 million lei in 2018, announced the opening of two new software centers at Timisoara and Brasov.

 Read Full article »
Volvo Cars and Uber present production vehicle ready for self-driving

Volvo Cars, a leader in automotive safety, and Uber, the leading ride-hailing firm, today present a jointly developed production car capable of driving by itself, the next step in the strategic collaboration be

 Read Full article »
Pepper Escu, the first humanoid robot in Romania's commercial real estate business works at CBRE

Starting May, the real estate consultant CBRE has brought Pepper Escu on its team, the first humanoid robot in a real estate company in Romania. CBRE aims to use the robot's technological abilities to create sy

 Read Full article »
Rebranding Creativity 2019, the first applied creativity and creative-problem-solving conference in CEE takes place at Cluj-Napoca

Rebranding Creativity, a conference powered by Crea-Est professional association and supported by strategic partner RSM Romania will take place at Cluj-Napoca.

 Read Full article »
The importance of having a vision and build business agility

In the past year the outsourcing industry became - due to its constant growth as market but also as intrinsic evolution of people and companies - one of the most reliable barometers of fundamental metrics of th

 Read Full article »
Undelucram.ro study reveals the top of companies offering the best salaries in their industry

As expected, the companies operating in IT & C, banks and consultancy provide the best salaries, bonuses and personal development opportunities, show an online ranking conducted by online portal undelucram.ro.

 Read Full article »
E.ON to hire 300 specialists for the Iasi-based Software and Development center

E.ON Software Development (ESD), part of the German group E.ON announced it started an ambitious development plan in Romania that that will triple the number of employees from 100 people to 400 in the next two

 Read Full article »
Microsoft and Oracle to interconnect Microsoft Azure and Oracle Cloud

Microsoft Corp. and Oracle Corp. on Wednesday announced a cloud interoperability partnership enabling customers to migrate and run mission-critical enterprise workloads across Microsoft Azure and Oracle Cloud,

 Read Full article »
TotalSoft 2018 turnover at 19 mln. Euro, Q1 2019 revenue up 16 per cent

TotalSoft, one of Central Europe's leading providers of business software solutions, reported a turnover of 19 million euro in 2018, while its revenues in Q1 2019 were 16 percent up YoY to 5.4 million Euro, t

 Read Full article »
Endava sells its fintech centre in Bucharest to Worldpay

UK-based technology company Endava said this week it is selling its fintech centre in Bucharest, Endava Technology, to payment processing company Worldpay

 Read Full article »
 
 
 
MOST READ ARTICLES
» Meet the winners of ROMANIAN BUSINESS ...
» Evolving from consumers of resources t...
» ROMANIAN OUTSOURCING AWARDS FOR EXCELL...
» Pepper Escu, the first humanoid robot ...
» Rebranding Creativity 2019, the first ...
» Volvo Cars and Uber present production...
» Preparing for the new future
» Berg Software Romania: Reasons to outs...
» George Rotariu, CEO Bitcoin Romania: B...
» George Didoiu: Meet the moderator of R...
 
EDITOR CHOICE
Digital Transformation Conference to take place on June 19 at Bucharest

The Diplomat – Bucharest organizes Digital Transformation Conference to be held on 14 of June in Bucharest, at Hilton Hotel - Regina Maria Hall, starting 8:30 AM.

 Read Full article »
L&D Conference by The Diplomat Bucharest took place on June 4th at Bucharest

The Diplomat-Bucharest organizes the Third Edition of its Learning & Development CONFERENCE on 4 June, 2019 at InterContinental Hotel Bucharest starting 09:00 am.

 Read Full article »
Meet the winners of ROMANIAN BUSINESS SERVICES AWARDS, 2019 edition

ROMANIAN BUSINESS SERVICES FORUM & AWARDS 2019, in its fifth year, brrought on May 7, in Bucharest, a new concept event with engaging keynote sessions by industry leaders, interactive panel discussions, network

 Read Full article »
Few hours away from to the long awaited CEO Leaders Debate, a premiere of Romanian Business Services Forum and Awards

We are a few hours away to the long awaited CEO Leaders Debate, a premiere of Romanian Business Services Forum and Awards on May 7.

 Read Full article »
Colin C. Lovering: Meet the speakers at Romanian Business Services Forum & Awards 2019, on May 7

Colin C. Lovering has been living and working in Romania since 2009 when he arrived to offer consultancy and advice to organisations looking for growth and profitability and founded Achieve International.

 Read Full article »
Latest News  
 
about us | newsletter | contact | members area | GDPR policy
Copyright © 2015 by Diplomat Media Events Design by Diplomat Media Events