Latest News  

Exclusive OT print issue: Genpact may expand 40% in the next two years

"The business process outsourcing and shared services industry benefits from the fastest growing trend that Romania ever witnessed", says Shibu Nambiar, COO Europe, Latin America and Africa.

2016-04-13 16:28:18 - by Bogdan Tudorache

Genpact started its local operations in 2005 with 80 employees and 2 customers and in 2016, more than ten years later, has expanded to more than 3,300 employees and over 50 customers across Europe.

"It is a phenomenal achievement. We expect to grow to 5,000 employees in the next couple of years. This industry is the fastest growing of what we have witnessed in the past ten years and probably from that we'll see over the next five to ten years as well," mentions Nambiar.

"In 2016 we are counting over 3,300 employees across our centres in Bucharest and Cluj-Napoca. Our plans for this year are to add more colleagues to our teams – we are currently expanding our business and we have over 300 openings available. Our global turnover in 2015 was of 2.46 billion USD and we expect to grow globally at a steady pace of 16-17 per cent compound annual growth rate (CAGR)," says Nambiar.

Genpact will expand the Bucharest team and will move into a new office building. "We will also initiate a new internal platform dedicated to our employees and their specific needs. We are extremely excited about these projects, but we have to keep the details to ourselves at this point."

The Genpact COO says that, although there are many aspects that can be improved in a developing country like Romania, the company is enjoying its success locally due to "the availability of a work force which is so talented, diverse and eager to strive."

"We all tend to compare Poland and Romania when it comes to the BPO industry. But we need to keep in mind that Poland is probably ten years ahead in terms of BPO and SSC set-up."

Though Romania has had its own share of over a decade in the industry, there is still a lot of untapped potential both in bigger cities and Tier 2 locations.

"We are extremely excited to continue in Romania and have recently signed up a large lease for next ten years! Interestingly, although we started our Poland operations later than the ones in Romania, we currently have four Polish delivery centres there and a total of 1,000 employees."

Nambiar believes that Bucharest, Cluj, Timisoara, Constanta, Brasov and Iasi will continue to see growth in this sector and as large enterprises will continue to operate from larger cities, they will also look out for options to expand into Tier 2 cities like Brasov and Iasi.

Read more in the Outsourcing Today's first print issue, available starting April, 21


0 COMMENTS ^ Go back to Top
WRITE A COMMENT ^ Go back to Top
 
Your email address will not be published.
Nickname
Email
Comment
Validation Code
   
 
 
NEWS
CBRE managed transactions of 22,000 sqm for Regus and Spaces in Romania in the past years

Real estate consultancy company CBRE announced it completed rental transactions for approximately 22,000 sqm of coworking workspaces for the Regus and Spaces brands since 2015.

 Read Full article »
CrowdStrike opens a new center of innovation in Bucharest

CrowdStrike Inc., the leader in cloud-delivered endpoint protection, announced the official opening of its new Center of Innovation in the Pipera Technology District, Bucharest, Romania.

 Read Full article »
Romania leads in top of countries with highest number of cybersecurity incidents

Romania is leader in the top of jurisdictions recording the highest number of cybersecurity incidents with 14 attacks, followed by the Czech republic (11) and Hungary (8), according to the study "The Cybersecur

 Read Full article »
Oracle and KPMG study shows data security as priority for business leaders

In August 2018, Oracle applied a questionnaire with a number of questions about transformation technologies to a total of 4,000 respondents in 21 markets. Respondents were top managers in the following markets:

 Read Full article »
Colt Technology Services expands fibre network in four CEE cities

UK-headquartered Colt Technology Services said that it is expanding its IQ fibre network in Bucharest, Zagreb, Belgrade and Sofia as part of its plan for expansion in Central and Eastern Europe (CEE).

 Read Full article »
SAP Romania brings the cloud procurement solution SAP Ariba on local market

SAP Romania, the local subsidiary of the world's largest business software maker, has launched the SAP Ariba Snap program for the domestic market to support the digitization of specific procurement activities.

 Read Full article »
The software industry's input in Romanian economy was 5.4 billion Euro in 2018

According to the latest analysis of KeysFin, 17,000 companies operating in the Romanian software industry generate EUR 5.4 billion in turnover and employ 106,000 people generates 5.4 billion Euro in 2018 in Rom

 Read Full article »
Atos launches construction of global R&D Lab to drive innovation in Quantum Computing

Atos, global leader in digital transformation, officially launches the start of the construction of its new global Research & Development Lab dedicated to research in quantum computing.

 Read Full article »
Softelligence launches its own Academy to form specialists in insurance and banking

Specialized in business software development, Romanian company Softelligence announced it plans to increase its team by 50 per cent in the next two years, by hiring 100 to 150 new colleagues, the company announ

 Read Full article »
Romanian IT group Bittnet issued new bonds were traded on BSE

A new series of corporate bonds issued by Romanian IT group Bittnet Systems was admitted to trading on the main market of the Bucharest Stock Exchange (BVB).

 Read Full article »
 
 
MOST READ ARTICLES
» Softelligence launches its own Academy...
» Oracle and KPMG study shows data secur...
» The most appreciated companies from th...
» Oracle Romania inaugurates the Iasi of...
» CBRE managed transactions of 22,000 sq...
» New customer contact centre opens at B...
» ROMANIAN OUTSOURCING AWARDS FOR EXCELL...
» Self-service tools in the new digitali...
» TELUS International Europe: Fintech fo...
» Softelligence exceeds 3.5 million Euro...
 
EDITOR CHOICE
Engagement and inclusion through direct feedback from employees

As an example offered by Olga Botusan at Stefanini, the company implemented a satisfaction survey in previous years, and they constantly use the results and the feedback of colleagues to come up with better sol

 Read Full article »
Self-service tools in the new digitalized business ecosystem

IoT and advanced technologies, including robotics, are expected to replace all the conventional tools and systems at workplaces with their digitized versions by 2022 in all the top-ten economies of the world.

 Read Full article »
How Tech-ready are companies?

Technology has made it easier and faster than ever to prepare, anticipate, implement, and get the job done for everyone, from the simple technology home user to all levels and departments of a corporation. Howe

 Read Full article »
Workplaces, keeping up with the times

For a company, being people-centric is a way of doing business and engaging employees in the company's operations and strategies in a way that provides a positive employment experience before and after the sell

 Read Full article »
Creating a valuable customer experience driven by core values of a company

As HR becomes more and more integrated within the company's long-term strategic business strategies, the digitalization and high-technologies impacting the processes also have to be mirrored at the level of HR

 Read Full article »
Latest News  
 
about us | newsletter | contact | members area | GDPR policy
Copyright © 2015 by Diplomat Media Events Design by Diplomat Media Events