Latest News  

Pavel Campan appointed as the new Vice-President of Operations for TELUS International Romania

Pavel Campan has been named Vice-President of Operations for TELUS International Romania. This appointment comes at a time when the company is about to reach 1,500 team members locally.

2017-10-05 19:55:18

With more than 20 years of worldwide experience in Operations, leading high performing teams in different leadership positions in the areas of Program Management, Engineering and Managed Services, Pavel joins the Canadian BPO company most recently from Ericsson, where his impressive career spanned more than eight years and five countries.

As part of the Ericsson team in Romania, he assumed progressively senior positions as a Senior Service Delivery Manager and Head of Front Office operations in Ericsson's Global Services Center. During his tenure at the site, he passionately led the growth and consolidation of a team of more than 300 employees, driving remarkable year-over-year improvements in team engagement and customer satisfaction scores.

Pavel's career with Ericsson also included a period in France where he oversaw their first managed services contract, which afforded him the opportunity to develop the operations framework from scratch. After a very challenging and exciting period as Country Manager and Chief Operating Officer of Managed Services in Mongolia, he also drove Ericsson's broadcast and multimedia business in both France and Iberia.

Prior to joining Ericsson, Pavel worked with several telecom companies across Europe, leveraging his skills and knowledge to support the evolution of mobile technology. This included regional and national roles with SFR France and Mobilrom Romania (Orange Romania), where he was a key contributor to the expansion of their cellular network.

Pavel will provide overall leadership and support to the growing TELUS International business in Romania, serving as an integral part of the TELUS International Europe (TIE) senior leadership team. In his current role, he will coordinate the integration of Voxpro Romania operations and its teams, after the recent acquisition by TELUS International in August 2017.


TELUS International Europe is a proud member of the TELUS International family. TELUS International is a global business process and IT outsourcing company with 28,000 team members working from customer service delivery centers in Canada, the United States, Europe, Latin America, and the Philippines. With over 200 million customer interactions supported annually via voice, email, chat and social media, across the telecommunications, fast-growing tech, fintech and finance, travel and hospitality, gaming and healthcare industries. TELUS International enables customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. As the global arm of TELUS (TSX: T, NYSE: TU), TELUS International is backed by Canada's fastest-growing national telecommunications company with USD$10.6 billion of annual revenue and 12.8 million customer connections.

About TELUS International Europe

About Pavel Campan


0 COMMENTS ^ Go back to Top
WRITE A COMMENT ^ Go back to Top
 
Your email address will not be published.
Nickname
Email
Comment
Validation Code
   
 
 
NEWS
Veeam marks record growth in 2018 to almost 1 billion Euro worth turnover

VeeamSoftware, the leader in intelligent data management for Hyper-Available Enterprise , marks the 39th consecutive quarter of growth , 21 per cent more than last year. Overall, the financial performance for 2

 Read Full article »
Atos ranked in Top Five for Managed Security Services, Worldwide by Gartner

Atos, a global leader in digital transformation today announces that it has been ranked amongst the top 5 global players in Managed Security Services (MSS) in terms of 2017 market share revenue, according to th

 Read Full article »
Endava has been selected as an official AWS Well-Architected partner

Further strengthening its partnership with Amazon Web Services, Endava reinforces its Cloud services expertise and capabilities becoming an AWS Well-Architected Partner, the company announced.

 Read Full article »
Smartree Romania has a new operational director

Smartree Romania, providing HR services on the Romanian market names Anamaria Borza as the new operational director of the company, effective July, 1 this year. The new manager of Smartree team occupied the pos

 Read Full article »
ABSL Romania: Sibiu, a continuously evolving market, with great potential

Sibiu is a market with huge potential and constantly expanding, is one of the conclusions from "Outsourcing in 2018. Best Practices in Technology Adoption" conference, which was dedicated to the local business

 Read Full article »
Accenture assigns 200 mln. US dollars to digital age-focused education, training and skills initiatives in the next 3 years

Supporting its vision to improve the way the world works and lives, Accenture (NYSE: ACN) is committing more than 200 million US dollars over the next three years to help equip people around the world with job

 Read Full article »
Oracle: Customer connection missing as manufacturers yet to produce rewards from industry 4.0

Research of global manufacturers developed by Oracle with research company Coleman Parkes shows initial Industry 4.0 focus has been on internal changes rather than removing supplier, distributor and customer si

 Read Full article »
Nine solutions for smart cities delivered at Code4Cluj hackathon of Endava

The Code4Cluj hackathon organized by Endava at Cluj-Napoca between 18-20th of May generated 9 innovative projects meant to solve the problems faced by the community and citizens of Cluj.

 Read Full article »
Zitec's digital marketing division registered an increase of over 40 per cent last year

Zitec, a major provider of business solutions, digital services and personalized technology products in Romania, announced it registered an increase of over 40 per cent in the digital marketing segment in 2017,

 Read Full article »
Fab Lab Iasi issues the Report on Coworking in Central and Eastern Europe

This report was conducted by the PIN Maps teams (Iasi's modern office map, an impact initiative for the IT & Outsourcing industry) and Fab Lab Iasi (a 700 sqm coworking space, opened in 2017).

 Read Full article »
 
 
MOST READ ARTICLES
» Committed to growth
» The Outsourcing industry announces its...
» ROMANIAN OUTSOURCING AWARDS FOR EXCELL...
» Zitec's digital marketing division reg...
» PwC: The competitive advantages of Rom...
» Luxoft expands Asia Pacific presence w...
» EXCLUSIVE: ABSL Timisoara - BPO and SS...
» How giving back pays dividends for com...
» Olga Botusan, Stefanini: There is a hu...
» Societe Generale-European Business Ser...
 
EDITOR CHOICE
Andrei Romanescu CEO, VEEAM, on the importance of people skills and leadership forming

Within the recently ended OT Learning & Development roundtable edition, Andrei Romanescu CEO, VEEAM stated that he trends of the current and following years underline the importance of people skills and leaders

 Read Full article »
OT Learning & Development: About capitalizing on self-willingness to reach performance

How to succeed in reaching the young and the valuable employees and wining their hearts and minds, so they will forever be committed to gain knowledge, evolve in profession and build a strong career inside the

 Read Full article »
OT Learning & Development now, about digital transformation, facilitating a culture of change and innovation

Some trends are here to stay, while some other may not. How about gamification, chatbots, microlearning, data analytics, mobile learning, augmented reality and others? Today's edition of OT Learning & Developme

 Read Full article »
The need of the industry to stay effective and relevant

In the current context of machinery and AI helping on operational processes of a company, with extended applicability in terms of capabilities, the digital context in which professionals, organizations and busi

 Read Full article »
We meet again at OT Learning & Development on June 7th

The Second Edition of OT Learning & Development roundtable will be held on June 7, 2018 at InterContinental Hotel Bucharest. The event brings together the business services professionals to discuss and discover

 Read Full article »
Latest News  
 
about us | newsletter | contact | members area | GDPR policy
Copyright © 2015 by Diplomat Media Events Design by Diplomat Media Events