Latest News  

Andrei Romanescu, Managing Director of Veeam Romania: Outsourcing sector, a decade evolution

Since the early 2000s, this sector has grown at a significant rate (about 20-30% per year). The industry has evolved from focusing on cost and labour arbitrage to adding value – therefore the growth is not solely quantitative, but it is also a growth in terms of the benefit provided to the customers.

2017-11-22 19:57:51

When it comes to adding value, the opportunity lies in the area of process optimization. As such, I would say that people working in this industry can support companies to optimize their processes. There is potential for growth here, especially because new technologies are emerging (automation, artificial intelligence, robotics), and the Romanian talent working in this industry can support companies to improve their efficiency and effectiveness.

Company's input in the industry

Veeam's products and services have a significant and meaningful impact on people's day to day life. Our core business is to help companies deliver uninterrupted digital experiences. By this, we mean that users can have seamless access to applications and data, at any time, from anywhere. We call this Availability.

In practice, we help companies and organizations function 24/7. Information loss in an airport or a hospital, for instance, would cause turmoil and would affect decisions with life and death consequences. Anything less than total Availability is unacceptable.

Our center in Romania is an extension of the international company. Founded in 2006, Veeam has 49,000+ ProPartners and 255,000+ customers, with the highest customer satisfaction scores in the industry. Headquartered in Baar, Switzerland, Veeam has offices in more than 30 countries. The company's annual growth rate has been approx. 30% since the beginning.

The focus on competencies

This is a competitive market, therefore finding the right people is not necessarily an easy task. However, I believe that if one finds the secret balance between what people want and what the company has to offer, then everyone will find the place that is right for them, and the company will find the right human resources to meet its needs.

Professionally, what people seek in terms of employment is development opportunities. Our company has five functions in Bucharest, and we offer our employees the opportunity to migrate among them, which gives them a great chance to learn and develop.

On a more personal level, people are looking for what companies offer in terms of wellbeing. Our company provides an attractive and modern workspace, as well as an environment where our employees can relax (they can get massages, relaxation areas are available - where people can play a game or simply unwind). To encourage a healthy lifestyle we also provide free fruits on a daily basis to our colleagues.

When it comes to what makes an ideal candidate for us, we are looking for dynamic, result-driven people, who prefer to take their fate in their own hands and be responsible for their actions and their future – both on professional, as well as on personal level. Our brand motto is ACT NOW. Veeam is the right place for resourceful people who love to do things timely and efficiently.

Team members find their place with us if they like working in a truly multicultural environment (there are 17 different nationalities working in our Bucharest office) and make the most of what they can learn from it. I experienced this in Canada, where I worked with people from many cultures, and I was thrilled to learn to do things in so many different ways. Working for us is far more rewarding than looking for diversity abroad. I strongly believe in taking your fate in your own hands, in being proactive and driven by results. I have great trust in collaboration, as I think we are each other's source of inspiration.

Reaching to technology savvy

We provide availability solutions that are tailored to our customers' needs. We have developed a whole process to collect and insert our customer's requests into our product development process. We are very happy that 91% of our current customers recommend Veeam further. Our customer satisfaction score is 2.5 times higher than the industry average (we have reached 73% in 2017, compared to an average score of 32), and these figures show that we are indeed meeting our customers' requests.

At the same time, we get our people ready to keep up with new products and technologies by participating in training programs and conferences organized in the field – either by us or other organizations. Our employees meet with our clients directly, face-to-face, to discuss and better understand their needs and be ready to meet them.

Keywords defining the outsourcing industry

Regarding the business shared services on the local market, constant growth is the first thing that comes to mind.

Another key aspect is the complexity of the services provided. If 14 years ago the services provided were mostly transactional, nowadays they are far more complex.

Strategy is another key factor. The companies that are part of and make up this industry should be much more involved and contribute to in educating the workforce that they aim to employ. Educational programs should be developed and support should be provided, to help people join the industry. There has been some movement in this direction, but we can do more. We need to develop programs both as part of the official curriculum (to be taught in universities), as well as at corporate level to teach the young.

Also, a significant differentiator in this industry is the foreign languages spoken by the specialists in this industry. I believe we should educate parents to instil in their children the interest to study foreign languages from a very early age. Otherwise, in ten years' time, we will experience a more severe shortage of German speakers in this line of work, for instance.




0 COMMENTS ^ Go back to Top
WRITE A COMMENT ^ Go back to Top
 
Your email address will not be published.
Nickname
Email
Comment
Validation Code
   
 
 
NEWS
Romania's IT industry could grow at an annual pace of 9 percent until 2025

Romania's IT industry could grow at an annual pace of 9 percent until 2025 and cooperation among the relevant entities is the key to the future, president of the Smart Alliance cluster Gabriel Munteanu told t

 Read Full article »
Vitruvian Partners investment fund has purchased 30pct of Bitdefender from Axxess Capital

The Vitruvian Partners investment fund has purchased 30pct of Bitdefender from Axxess Capital, thus becoming the second biggest shareholder of the company evaluated at over USD 600 million, the software produc

 Read Full article »
Accenture pledges thousands of hours to bring coding to students

Accenture employees across 56 countries have pledged to complete more than 10,000 Hours of Code and lead coding tutorial sessions around the world during Computer Science Education Week, Dec. 4-10, as part of t

 Read Full article »
CTP was nominated in four categories at the CIJ Awards Gala 2017

CTP, the leading premium industrial parks developer and long-term manager in Romania and Central and Eastern Europe, was nominated in four categories at the tenth edition of CIJ Awards Gala, which will take pla

 Read Full article »
How does leadership look today?

This summer, Outsourcing Today organized LEARNING & DEVELOPMENT Roundtable at InterContinental Hotel in Bucharest. The event brought together the business services professionals to discuss and discover new tool

 Read Full article »
Ericsson names new Romania country manager

Swedish telecom equipment maker Ericsson named Dragos Mircea Rebegea as new country manager for Romania.

 Read Full article »
Workplace – Building new approaches

The real estate market in Romania is living the wobbly times, in consonance with everything that is happening in Romania. The growing Euro rate and the instability and unpredictable times make of Romanian consu

 Read Full article »
Embracing limitless learning

The growth of any business relies on the development of its own people that consists it. That is no wonder that, in an industry such as outsourcing and IT that learns together with its shareholders how to adjus

 Read Full article »
CTP: Approximately 150 high school students participated in the first phase of a project dedicated to supporting the workforce market

CTP, the leading premium industrial parks developer and long-term manager in Romania and Central and Eastern Europe, finalizes first phase of social responsibility program dedicated to the workforce market from

 Read Full article »
Intel opens its center in the second office building within Openville Timisoara

Starting this December, the United Business Center 1 (UBC 1) class A office building within the Openville development will accommodate the Timişoara-based software research and development center of the Intel

 Read Full article »
 
 
MOST READ ARTICLES
» ROMANIAN OUTSOURCING AWARDS FOR EXCELL...
» Molson Coors started to grow its busin...
» Roxana Tesiu appointed as the new Vice...
» Gartner: Romania moved into the first ...
» Manpower:Romania has world's third hig...
» ABSL: BRD First Tech challenge in Roma...
» Healthcare IT outsourcing market is ex...
» Exclusive OT print issue: Genpact may ...
» Vastint Romania celebrated the opening...
» ManpowerGroup launches ManpowerGroup S...
 
EDITOR CHOICE
TELUS International: How customer service significantly improves with diversity in the workplace

Discover how cultivating a diverse workforce helps companies enhance their brand, attract top talent and deliver exceptional customer service

 Read Full article »
Committed to growth

In the current swelling race of reaching the perfect algorithm for growth, companies operating various outsourcing services in Romania all relate to the main key drivers for business development in which people

 Read Full article »
Shifting the workplace perspective towards high-end added value

This month, OUTSOURCING TODAY organized The Workplace of the future in IT and Outsourcing at Caro Hotel Bucharest, a new concept event meant to connect fast-growing corporate tenants from IT and outsourcing ind

 Read Full article »
Andrei Romanescu, Managing Director of Veeam Romania: Outsourcing sector, a decade evolution

Since the early 2000s, this sector has grown at a significant rate (about 20-30% per year). The industry has evolved from focusing on cost and labour arbitrage to adding value – therefore the growth is not so

 Read Full article »
TELUS International Europe: Discover how successful smart-home providers deliver exceptional customer service

Key Takeaways

• Internet of Things (IoT) connected home devices are making the contact center and customer service more important than ever. • A friendly approach and positive attitude are import

 Read Full article »
Latest News  
 
about us | newsletter | contact | members area
Copyright © 2015 by Diplomat Media Events Design by Diplomat Media Events