Latest News  

Stefanini invests in AI and reinforces Sophie's capabilities

Recently, Stefanini announced it is reinforcing its investments in Sophie, an artificial intelligence platform with the ability to turn data into valuable solutions. Fully developed within Stefanini's research and development labs, Sophie is the world's premier corporate artificial intelligence agent, built to handle high-demand environments by the people who understand them best.

2018-04-17 15:29:18

The AI agent Sophie is based on cognitive computing and artificial intelligence, with a focus in self-adaptation, interactive and contextual automation that enables self-learning, human-like interactions and self-healing automation capabilities; she can assist with tasks such as triggering workflow, auto escalation, presenting knowledge to users and many more.

According to Fabio Caversan, P&D Director at Stefanini , there are two main approaches to AI. The first, called "connectionist," emulates the brain, identifying signals, patterns and symbols. In the AI community, such an approach is replicated through the deep neural networks algorithm. The second approach, called "symbolic," tries to emulate the mind, with symbols and significance, not necessarily connected to patterns but to meaning. "What makes Sophie so strong is that it combines both approaches into one powerful mind," said Mr. Caversan.

Using this hybrid approach, Sophie can understand concepts and relationships. Stefanini's AI platform has the ability to understand the meaning of words and phrases and relate them to the real world. "Sophie learns at a faster pace and can be implemented in a shorter period of time than any other tool in the market, and she was designed for complex, high-demand environments. Sophie thinks using the symbolic process, which leads to a faster learning process, as well as better conversational skills and user comprehension," Mr. Caversan affirmed.

Unique Applications for Call Centers

Artificial intelligence systems can be used in various applications to automate repetitive tasks that are currently being performed by humans. One of the services that has experienced benefits from this technology for some time now is the call center, with the substitution of virtual stations for physical agents. "Contact centers and customer service centers will gain huge advantages in efficiency with automation and augmentation of human labor. Today, the majority of in-person and online customer service interactions are carried out through self-service applications," said Mr. Caversan.

Sophie uses common knowledge networks—three million related words, as an initial installation without any training effort, and a global collaborative archive that relates human concepts—to enable Sophie to get to the bottom of a question. Easily extensible, integration is part of Sophie's DNA. "Our AI platform was also designed to connect legacy systems, ITSM tools, CRM, ERP and more, offering an end-to-end, single-screen experience that will amaze the end user. The ability to load data more quickly into the AI platform is one aspect that makes us unique," said Mr. Caversan.


0 COMMENTS ^ Go back to Top
WRITE A COMMENT ^ Go back to Top
 
Your email address will not be published.
Nickname
Email
Comment
Validation Code
   
 
 
NEWS
CBRE managed transactions of 22,000 sqm for Regus and Spaces in Romania in the past years

Real estate consultancy company CBRE announced it completed rental transactions for approximately 22,000 sqm of coworking workspaces for the Regus and Spaces brands since 2015.

 Read Full article »
CrowdStrike opens a new center of innovation in Bucharest

CrowdStrike Inc., the leader in cloud-delivered endpoint protection, announced the official opening of its new Center of Innovation in the Pipera Technology District, Bucharest, Romania.

 Read Full article »
Romania leads in top of countries with highest number of cybersecurity incidents

Romania is leader in the top of jurisdictions recording the highest number of cybersecurity incidents with 14 attacks, followed by the Czech republic (11) and Hungary (8), according to the study "The Cybersecur

 Read Full article »
Oracle and KPMG study shows data security as priority for business leaders

In August 2018, Oracle applied a questionnaire with a number of questions about transformation technologies to a total of 4,000 respondents in 21 markets. Respondents were top managers in the following markets:

 Read Full article »
Colt Technology Services expands fibre network in four CEE cities

UK-headquartered Colt Technology Services said that it is expanding its IQ fibre network in Bucharest, Zagreb, Belgrade and Sofia as part of its plan for expansion in Central and Eastern Europe (CEE).

 Read Full article »
SAP Romania brings the cloud procurement solution SAP Ariba on local market

SAP Romania, the local subsidiary of the world's largest business software maker, has launched the SAP Ariba Snap program for the domestic market to support the digitization of specific procurement activities.

 Read Full article »
The software industry's input in Romanian economy was 5.4 billion Euro in 2018

According to the latest analysis of KeysFin, 17,000 companies operating in the Romanian software industry generate EUR 5.4 billion in turnover and employ 106,000 people generates 5.4 billion Euro in 2018 in Rom

 Read Full article »
Atos launches construction of global R&D Lab to drive innovation in Quantum Computing

Atos, global leader in digital transformation, officially launches the start of the construction of its new global Research & Development Lab dedicated to research in quantum computing.

 Read Full article »
Softelligence launches its own Academy to form specialists in insurance and banking

Specialized in business software development, Romanian company Softelligence announced it plans to increase its team by 50 per cent in the next two years, by hiring 100 to 150 new colleagues, the company announ

 Read Full article »
Romanian IT group Bittnet issued new bonds were traded on BSE

A new series of corporate bonds issued by Romanian IT group Bittnet Systems was admitted to trading on the main market of the Bucharest Stock Exchange (BVB).

 Read Full article »
 
 
MOST READ ARTICLES
» Softelligence launches its own Academy...
» Oracle and KPMG study shows data secur...
» The most appreciated companies from th...
» CBRE managed transactions of 22,000 sq...
» Oracle Romania inaugurates the Iasi of...
» New customer contact centre opens at B...
» Self-service tools in the new digitali...
» ROMANIAN OUTSOURCING AWARDS FOR EXCELL...
» TELUS International Europe: Fintech fo...
» Softelligence exceeds 3.5 million Euro...
 
EDITOR CHOICE
Engagement and inclusion through direct feedback from employees

As an example offered by Olga Botusan at Stefanini, the company implemented a satisfaction survey in previous years, and they constantly use the results and the feedback of colleagues to come up with better sol

 Read Full article »
Self-service tools in the new digitalized business ecosystem

IoT and advanced technologies, including robotics, are expected to replace all the conventional tools and systems at workplaces with their digitized versions by 2022 in all the top-ten economies of the world.

 Read Full article »
How Tech-ready are companies?

Technology has made it easier and faster than ever to prepare, anticipate, implement, and get the job done for everyone, from the simple technology home user to all levels and departments of a corporation. Howe

 Read Full article »
Workplaces, keeping up with the times

For a company, being people-centric is a way of doing business and engaging employees in the company's operations and strategies in a way that provides a positive employment experience before and after the sell

 Read Full article »
Creating a valuable customer experience driven by core values of a company

As HR becomes more and more integrated within the company's long-term strategic business strategies, the digitalization and high-technologies impacting the processes also have to be mirrored at the level of HR

 Read Full article »
Latest News  
 
about us | newsletter | contact | members area | GDPR policy
Copyright © 2015 by Diplomat Media Events Design by Diplomat Media Events