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People in Shared Services and Outsourcing Forum takes place on October 18th in Bucharest

Outsourcing Today, the integrated communication platform of for the business services sector, together with The Diplomat-Bucharest, kick off the autumn series of events on October 18, at Caro Hotel Bucharest, with the fourth edition of People in Shared Services and Outsourcing Forum.

2018-09-11 16:50:44

The event is organized with the partnership with Diamond partner Wipro, Gold partners ACCA, ADP, COS, Colliers, Partners Vastint, Noerr, Skanska, Immofinanz, with the support of ABSL, ANIS, ClujIT.

The annual event dedicated exclusively to the human resources in Shared Services & Outsourcing Industry brings together the business services investors such as SSC, ITO, BPO, academic figures and authorities to discuss and discover new tools, strategies and solutions for developing, implementing & optimizing the HR model.

The event gathers the services industry's HR executives to share strategic insights on developing next generation, customer-centric HR processes and policies to engage and empower all employees to be the highest performers.
The accelerated advancements in technology such as AI and Augmented Reality, and the continuous rising expectations of the hyper-connected customers have put significant pressure on industry professionals as they have to face the ambiguity of digital transformation, spiraling costs and a shortage of talent.

The discussions will be focused on the most successful operating models, as well as characteristics of the talent and leadership the companies need, how data can be leveraged to provide relevant insights, and the technology worth investing in.


This year's edition brings together the business services investors such as SSC, ITO, BPO, academic figures and authorities to discuss and discover the most successful operating models, the characteristics of the talent and leadership the companies need, how data can be leveraged to provide relevant insights, and the technology worth investing in.

This event is a tightly focused networking, business development and learning platform for executives from SSC, ITO, BPO organizations. Therefore, we invite you for a debate on the following themes:
• Steps to be done towards a more efficient cooperation between the industry stakeholders and the authorities
• Digital Transformation and Next-Generation Talent Development
• The rising expectations of employees
• The war on talent

The agenda will feature four sessions to cover topics all around the employment and new technologies, such as:

PLENARY SESSION (DEBATE PANEL) is an open dialogue between the industry stakeholders and the authorities trying to figure out the steps to be done towards a more efficient cooperation.
TOPICS
• Authorities' and associations' steps to support the industry's human capital necessities
• HR, the engine for growth and critical determinants on reaching the industry's potential
• Legislative and fiscal updates. GDPR effects


FIRST SESSION. DIGITAL TRANSFORMATION AND NEXT-GENERATION TALENT DEVELOPMENT (PRESENTATIONS & DEBATE)
To what extent will robotics, chat bots and other cognitive technologies change the makeup of our future workforce? With customizable software, cloud-based tools which promote automation, the low skill sectors of the BPO are at high risk. This trend will dominate in 2018 and outsourcing companies will automate more processes to bring innovation to existing clients, improve productivity and regain a labor cost advantage. Emerging skills that will be in high demand include robotics, big data analytics, artificial intelligence and machine learning.
TOPICS
• Exploring the transformation of Human Resources in the current era of technological change in the workplace
• Blockchain technology. Digital transformation of business processes, customer interactions and recruitment
• Emphasis on process automation. On the plus side, automation can make way for more higher-skilled employees
• Cloud computing becoming more mainstream, mature and cost effective.


SECOND SESSION. THE RISING EXPECTATIONS OF EMPLOYEES (DEBATE PANEL)
To drive innovation and attract and retain top talent, companies are seeking creative, "cool" workplace solutions that offer a variety of amenities and the latest technology.
TOPICS
• The workplace as a recruiting and retention tool
• Strategies to develop talent in the organization
• Trends. The concept of the office as a business club
• Flexibility of space usage with different environments for different phases of work

THIRD SESSION. THE WAR ON TALENT (DEBATE PANEL)
How do you attract and retain a globally mobile workforce? What technologies do you need in your arsenal to get the most from the tech-savvy generation Y?
TOPICS
• Employer branding and company culture – ways to achieve employee engagement
• Social media and the increased consumerization of HR
• The power of corporates and universities combined

The event will gather its conclusions and ends the day with a networking session in the afternoon. All the details on the event, panel line-up and timeline are to be found on the event web page at: People in Shared Services and Outsourcing Forum


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