Latest News  

Organizations look at more ethical and responsible use of AI, study finds

Ninety-two percent of AI leaders train their technologists in ethics; 74 percent evaluate AI outcomes weekly, says report from SAS, Accenture Applied Intelligence, Intel, and Forbes Insights.

2018-10-02 11:31:23

A new study shows that business leaders are taking steps to ensure responsible use of artificial intelligence (AI) within their organizations. Most AI adopters – which now account for 72 percent of organizations globally – conduct ethics training for their technologists (70 percent) and have ethics committees in place to review the use of AI (63 percent).

AI leaders – organizations rating their deployment of AI "successful" or "highly successful" – also take the lead on responsible AI efforts: Almost all (92 percent) train their technologists in ethics compared to 48 percent of other AI adopters.

The findings are based on a global survey among 305 business leaders, more than half of them chief information officers, chief technology offers, and chief analytics officers. The study, "AI Momentum, Maturity and Models for Success," was commissioned by SAS, Accenture Applied Intelligence and Intel, and conducted by Forbes Insights in July 2018.

AI now has a real impact on peoples' lives which highlights the importance of having a strong ethical framework surrounding its use, according to the report.

"Organizations have begun addressing concerns and aberrations that AI has been known to cause, such as biased and unfair treatment of people," said Rumman Chowdhury, Responsible AI Lead at Accenture Applied Intelligence. "These are positive steps; however, organizations need to move beyond directional AI ethics codes that are in the spirit of the Hippocratic Oath to ‘do no harm'. They need to provide prescriptive, specific and technical guidelines to develop AI systems that are secure, transparent, explainable, and accountable – to avoid unintended consequences and compliance challenges that can be harmful to individuals, businesses, and society. Data scientists are hungry for these guidelines."

AI leaders also recognize the strong connection between analytics and their AI success. Of those, 79 percent report that analytics plays a major or central role in their organization's AI efforts compared to only 14 percent of those who have not yet benefited from their use of AI.

"Those who have deployed AI recognize that success in AI is success in analytics," said Oliver Schabenberger, Chief Operating Officer and Chief Technology Officer at SAS. "For them, analytics has achieved a central role in AI."

AI oversight is not optional

Despite popular messages suggesting AI operates independently of human intervention, the research shows that AI leaders recognize that oversight is not optional for these technologies. Nearly three-quarters (74 percent) of AI leaders reported careful oversight with at least weekly review or evaluation of outcomes (less successful AI adopters: 33 percent). Additionally, 43 percent of AI leaders shared that their organization has a process for augmenting or overriding results deemed questionable during review (less successful AI adopters: 28 percent).

Still, the report states that oversight processes have a long way to go before they catch up with advances in AI technology.

"The ability to understand how AI makes decisions builds trust and enables effective human oversight," said Yinyin Liu, head of data science for Intel AI Products Group. "For developers and customers deploying AI, algorithm transparency and accountability, as well as having AI systems signal that they are not human, will go a long way toward developing the trust needed for widespread adoption."

It stands to reason that companies are taking steps toward ethical AI and ensuring AI oversight because they know that faulty AI output can cause repercussions. Of the organizations that have either already deployed AI or are planning to do so, 60 percent stated that they are concerned about the impact of AI-driven decisions on customer engagement – for example, that their actions will not show enough empathy or customers will trust them less.

Other key findings from the survey include:
• Overall, 72 percent of organizations globally are now using AI in one or more business areas.
• More than half (51 percent) of AI adopters indicated their deployment of AI has been a real success – citing more accurate forecasting and decision-making, higher success at acquiring customers, and increased organizational productivity as the primary benefits.
• Nearly half (46 percent) of AI adopters overall said their organization has fully deployed AI, either in one or multiple use cases.
• Respondents outside of the C-suite were more likely to see the impact of AI positively: More than half (55 percent) of non-C-level executives say their AI efforts have been "successful" or "very successful." Only 38 percent of the C-suite reported the same.
• Many organizations see an advantage for their workforce by way of elevated roles. Sixty-four percent strongly or completely agree they are already seeing the effects, as employees focus on more strategic tasks rather than operative ones, thanks to AI.
• However, nearly 20 percent identify "resistance from employees due to concerns about job security" as a challenge to their AI efforts. Plus, 57 percent agree or strongly agree with the statement, "We are concerned about the impact of AI on employee relations (e.g., employees might feel threatened or overstrained.)"
"As with any new technology that's quickly gaining traction, there will be challenges to overcome," says Ross Gagnon, research director at Forbes Insights. "But the opportunities AI presents are seemingly endless, from operational efficiencies to increased productivity and revenue. The question executives should be asking themselves is not whether to deploy AI, but how quickly?"

The survey includes responses from 305 global business leaders in the Americas, Europe and the Asia-Pacific region. It was conducted in July 2018 by Forbes Insights, the strategic research and thought leadership practice of Forbes Media. Download the full study for more details.

Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions – underpinned by the world's largest delivery network – Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With more than 449,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com.

Accenture Applied Intelligence, part of Accenture Digital, applies artificial intelligence and human ingenuity at the core of business to help clients solve their most complex business problems. By deploying AI responsibly and combining it with our deep industry and analytics expertise, we enable the digital transformation of organizations, extend human capabilities, and make intelligent products and services a reality. Follow @AccentureAI and visit accenture.com/appliedintelligence.


0 COMMENTS ^ Go back to Top
WRITE A COMMENT ^ Go back to Top
 
Your email address will not be published.
Nickname
Email
Comment
Validation Code
   
 
 
NEWS
Colliers International, designated to obtain WELL certification for Skanska's Campus 6 buildings

Pioneering in the field, Skanska is the first developer to introduce in Romania the WELL Building standard for the newest company's project developed in Bucharest, Campus 6 and its 2 and 3 office buildings, bei

 Read Full article »
Atos signs cybersecurity industry partnership with NATO

Atos, global leader in digital transformation and the NATO (North Atlantic Treaty Organization) Communications and Information Agency today sign an industry agreement to commit to a rigorous and continuous exch

 Read Full article »
Co-working segment: CBRE advises Spaces in the opening of its biggest center in Romania

CBRE, the world and local market leader in real estate consultancy, advised on the leasing transaction of 4,100 sqm office space for the largest center to be opened by Spaces in Romania.

 Read Full article »
Francesca Postolache, Partner PwC joins People in Shared Services & Outsourcing Forum on October 18, at Bucharest

Francesca Postolache, Partner PwC, joins us next Thursday to take forward major subjects such as Digital Transformation and Next-Generation Talent Development.

 Read Full article »
Telekom Romania opens in Brăila its sixth BPO center

Telekom Romania announces the opening in Braila of BPO (Business Process Outsourcing) centre dedicated to companies that need such services and which prefer to rely on a professional and experienced provider

 Read Full article »
Delphi Technologies inaugurates global IT center in Bucharest

Delphi Technologies, a leading provider of advanced propulsion solutions to automotive manufacturers has opened its first multidisciplinary global IT center in Bucharest. This new site will provide information

 Read Full article »
London Stock Exchange Group appoints Andreea Stanescu as General Manager for Romania

London Stock Exchange Group (LSEG) announced that Andreea Stanescu has been appointed General Manager, Romania. Andreea will be reporting to Dee Liyanwela, Head of Business Services Ltd (BSL) Sri Lanka and Roma

 Read Full article »
Google to offer free courses for young programmers and business incubators

Google announced the launch of the "Digital Workshop for Programmers", aimed at offering free courses to students who want to learn to program and young people who want to become technology entrepreneurs. These

 Read Full article »
ANIS scholarships gathered 35 innovative projects since launch

Employers' Association of the Software and Services Industry (ANIS) announced it registered 35 innovative projects within the first edition of its program called "ANIS' Scholarships".

 Read Full article »
Matthieu Pasquier is the new CEO of Societe Generale European Business Services

The Board of Societe Generale named Matthieu Pasquier as the new CEO of Societe Generale European Business Services, effective July 16, the company announced.

 Read Full article »
 
 
MOST READ ARTICLES
» Andrei Romanescu, Managing Director of...
» ROMANIAN OUTSOURCING AWARDS FOR EXCELL...
» Delphi Technologies inaugurates global...
» Exclusive OT print issue: Ericsson - ...
» Ready for People in Shared Services & ...
» Opinion: Why Canada, Asia and Australi...
» Colin Lovering to moderate the talks o...
» Isarescu: Economy will grow above pote...
» Oracle reaches 4,200 employees and pla...
» Genpact's COO: Staying ahead of the cu...
 
EDITOR CHOICE
People in Shared Services and Outsourcing Forum, 2018: What kind of future, tomorrow will bring?

We have just concluded the fourth edition of our annual event People in Shared Services and Outsourcing Forum, the get-together of the Who's Who in the industry of business shared services in Romania.

 Read Full article »
Olga Botusan, Stefanini, keynote speaker at People in Shared Services & Outsourcing Forum on October 18, at Bucharest

This Thursday, at People in Shared Services & Outsourcing Forum 2018, Olga Botusan EMEA HR Director at Stefanini joins us to talk about Digital Transformation and Next-Generation Talent Development.

 Read Full article »
Colin Lovering to moderate the talks of People in Shared Services & Outsourcing Forum on October 18, at Bucharest

The moderator of the 4th edition of the annual event dedicated to the human resources in shared services & outsourcing industry, COLIN C. LOVERING ISM, Chairman of BRCC and Senior VP, Avison Young Real Estate i

 Read Full article »
Andrei Mihai Crăciun joins the speakers of People in Shared Services & Outsourcing Forum on October 18, at Bucharest

Andrei Mihai Crăciun the Head of office for Innovation, Technological Transfer and Intellectual Property Office from West University of Timisoara will be joining us to discuss whether the private-state actors

 Read Full article »
Sergiu Negut, on the stage of People in Shared Services & Outsourcing Forum on October 18, at Bucharest

On October 18th, Sergiu Negut joins People in Shared Services and Outsourcing Forum to share with us his ideas of ways to support the industry's human capital necessities and create a more efficient cooperation

 Read Full article »
Latest News  
 
about us | newsletter | contact | members area | GDPR policy
Copyright © 2015 by Diplomat Media Events Design by Diplomat Media Events