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Keep the communication channels open

The necessity of creating a functional dialogue within a company has been underlined by Denisa Panaite Casu, PwC Academy Manager, Romania, in the panel of the recently held People in Shared Services and Outsourcing Forum.

2018-11-16 10:54:28

The specialist underlines the need of starting "a mature conversation about what is in the agenda for a company regarding the job turnover... everything that matters to employee and employer. Keep the communication channels open. People and companies should be part of the solutions, because Governments and authorities will not be enough to solve the problems in the necessary timeframe. HR needs to be swift to more added value talks, to be more valuable, more transparent. We need to make sure that leadership is an active part of the story. Right now, people are interested about more than salaries and benefits. We need to treat things as a partnership. We don't have to be on opposite sides, we need to engage in dialogue," Casu said.

There is a practice at PwC, as Denisa Casu details, called "reversed mentoring program", that at a functional level enables team work and a better understanding and implementation of tech skills and job expertise. In this respect, the young professionals, tech-savvy by nature, can became mentors for more experienced colleagues, enabling by this a profound, easy and efficient exchange of know-how. Also, the technical departments are creating and implementing digital solutions for different departments to answer different needs. According to PwC's manager, interpersonal skills will become more and more important and once the jobs are transforming, the cooperation is very important, to train the employees, to invest in their continuous learning.

Denisa Casu also detailed the company's global framework project, ADAPT, which outlines five urgent global issues facing the world today and their implications: asymmetry, disruption, age, populism, and trust.

"It has become apparent that the long-term phenomena of the Megatrends are already upon us. Governments, organizations and society are all struggling with the near-term manifestations of these trends and looking for answers. The program is helping the company's clients to focus on these challenges using this framework," as stated in the study description.


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